ORDERING INFORMATION / TERMS AND CONDITIONS
Full range of terms and conditions are available on our website click here
Local Sample Stock – Sample stock is available in our Sydney office. Available stock levels are shown on our website. Only one unit per style/colour is available to order as a sample. Please note due to the huge quantity of styles/colours/sizes from many of our suppliers we only stock a limited range of selected samples and not the full range.
To order samples that are not on our website simply send us you purchase order stating the product code from our price list and or supplier’s web site and we will send you an order confirmation. These samples would in most cases be delivered to you within 7 days. Please see below for further information.
Offshore Stock and Offshore Samples – Upon receipt of your purchase order we will send you an order confirmation/invoice.
Custom Made - Indent – See details for each individual brand on our website.
C-3 Apparel only supply products to our preferred and authorised re-sellers like fashion and sports retailers both traditional and online, retail brands, promotional products distributors, screen printers, embroiderers, sportswear suppliers, uniform suppliers and licensed merchandise licensees / licensors.
We can receive orders by:
Online using your login details at www.C-3apparel.com.au
Or at the Contact Us page
We do not accept phone orders.
All prices are exclusive of GST and subject to change without prior notice.
Due to exchange rate variances etc prices can change anytime. Please look at the latest version on our web site at all times. These prices are valid only on the day and will be confirmed at time of order.
Local Sample Stock prices and availability are found in the "ONLINE" store. Prices are EXCLUDING freight charges and GST, subject to satchel and carton rates that will be shown on line at time of checkout.
Offshore Stock and Offshore Sample prices are in a "PDF ATTACHMENT" found at the "PRICE LIST" tab on our web site. In most cases the prices shown per unit are for a door to door delivery service directly from our overseas supplier to your nominated delivery address using DHL. In some selected cases we may consolidate multiple orders into our warehouse and then re pack and deliver domestically to you. We will contact you if for any reason there are additional freight charges.
Small Shipment Freight Charge (Offshore Stock and Offshore Sample) to accommodate small orders this charge is shown only in column 1 of our price list and is additional to the unit pricing.
Custom Made - Indent quotes / prices will indicate whether they include or do not include freight charges.
Shipments / orders cannot be split and must be delivered to one location at the same time unless prior arrangements are made. Please advise if there is any third party delivery address to enable us to re-quote correctly.
Remote Area Delivery Surcharge (3-4 Working Day air express service) DHL charge a minimum of $30.00 or $0.60/kilogram (whichever is the greater) to check if you are affected by this surcharge please check online at DHL
Reserve Stock: Our overseas suppliers do not offer this service and will only reserve stock with a purchase order from C-3 Apparel.
Back Orders and partial shipment: Unfortunately, we cannot work like other local suppliers with “local stock” regarding freight and pricing of backorders. If any items are out of stock overseas, we will let you know and accordingly only invoice you for the items in stock unless you want to wait for the order to be fulfilled in one shipment. Prices will be based on the final actual quantity being shipped. Any items you require to be back ordered will be treated as a new standalone order and shipped separately at the revised price applicable to the quantity being shipped. The small order freight surcharge for column one prices is heavily subsidised by us for all orders placed for all our Brands. We hope you understand our policy is designed around our unique drop ship system. We and or our suppliers reserve the right to discontinue any product at any time even if it has been backordered.
Catalogues - Local Stock: If available locally these will be shown on line and can be ordered at the same time as ordering local samples. On line prices are EXCLUDING freight charges and GST, subject to satchel and carton rates that will be shown on line at time of checkout.
Catalogues - Offshore Stock: If available offshore these prices will be shown in the PDF attachment on our web site under the individual brand name and then can be ordered at the same time as ordering offshore stock.
Credit Card Payments – Local Sample Stock: Accepted for sample orders placed on line. We accept credit card payments (VISA and MasterCard only). Currently there is no charge for this service.
EFT Payments – Offshore Stock and Offshore Samples: We only accept EFT (Electronic Funds Transfers) for our offshore service. Unfortunately credit card payments are not available.
EFT – Electronic Funds Transfer – our bank details for direct deposits/EFT will be shown on our invoice. Please ensure you note our invoice number in the reference field and send us email notification after doing so to ensure no delays are experienced as we may not check our bank account daily.
Credit Terms: We must pay all of our suppliers in advance and accordingly cannot extend any credit terms.
Ownership of Goods (Title of Goods): This does not pass to the customer until full payment has been made and received by us.
PRODUCT DELIVERY TO YOU AND/OR YOUR DECORATOR OR ANY OTHER 3RD PARTY
It is the responsibility, where goods are received by or delivered to you or a 3rd party (example your decorator) to check that the goods received are as ordered (style/colour/quantity/size) prior to any decoration. Incorrectly supplied goods that are decorated will be invoiced. Claims for shortages will not be accepted after goods have been decorated. No claims for costs of decoration on incorrectly supplied or short shipped goods will be accepted.
Quantity Delivered Tolerance
All orders are subject to a “quantity tolerance” of plus or minus 2% per size, colour, and style.
Delivery time including shipping time
After our receipt and confirmation of your order and receipt of cleared funds into our account we will place our order to the overseas supplier and also make payment to them.
The estimated days shown on our price list are only estimates and the approximate delivery time to your nominated delivery address after receipt of cleared funds into our account.
Additional Shipping Charges
We reserve the right to charge you for any additional freight charges levied on us by the transportation providores.
Some examples below but not limited to
Re-delivery / re- direct - $10.00 per carton; $45.00 per pallet.
Hand unload pallet - $27.00
Tailgate service - $45.00
We are not liable for any delay, loss, shortage or damage whatsoever for goods once when the goods have been released and passed on to the freight company on behalf of our customers. Full responsibility for the goods in transit passes to our customers at the time of release to the freight company on behalf of our customers. Insurance for goods in transit is at the customers own sole risk. If necessary, please ensure that goods are covered during transit. Customers should file claims directly with the freight company for any delayed, lost or damaged shipments. We will endeavour to assist in this process at all times.
Insurance is available from DHL for an additional fee of 2.5% of the insured value.
All products, logos and trademarks are the property of their respective owners, which are in no way associated or affiliated with C-3 Apparel Pty Ltd. Product names, logos and trademarks shown in our catalogue and on our website are intended to illustrate the basic product and the ability to include decoration and artwork on them only and do not imply any co-operation or endorsement. They are never intended to suggest that the decoration was designed by the companies producing these products or that the products with these specific artworks are readily available to any purchaser without the specific permission of the owners of the trademarked or copyrighted artworks or products.
C-3 Apparel Pty Ltd shall not be liable for any failure to perform its obligations where such failure is as a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of power sources. This also includes but not limited to, shipments being cancelled or delayed by shipping lines, Customs, the Quarantine and the Agricultural Department or similar bodies where the delay is beyond C-3 Apparel Pty Ltd control.
ALL PRICES, TERMS & CONDITIONS, COLOUR SHADES, SIZES, SPECIFICATIONS & GENERAL DETAILS ARE SUBJECT TO CHANGE WITHOUT NOTICE.